Sample entry level customer service resume Customer support is very crucial for the achievement of any company that covers customers. He serves as the actual bridge between customers and also the company. The job of a Customer care Representative (CSR) is to connect to customers in order to provide them info in response to their queries regarding products and services. He also attends to customer feedback, and grips and resolves their issues. Even though customer service jobs vary according to sector, the level of the positioning and the basic job specifications remain same.